Do you have a physical store?
No, we are an online store only.

How can I contact you?
You can get in touch with us by emailing us at info@everydaybeauty.co.nz, or by private messaging us on our Facebook page https://www.facebook.com/everydaybeautynz/

How do I search for a product?
Type the product name or keyword into the search bar on the top left hand corner of our website.

Can I make changes to my order?
If your order has not been shipped, we may be able to make changes for you. Please email as on info@everydaybeauty.co.nz and we will do our best to help you

Can I cancel my order?
If your order has not been shipped, we may be able to cancel it for you. Please email as on info@everydaybeauty.co.nz and we will do our best to help you.

What should I do if I’m missing an item?
If your order is missing an item, please contact us on info@everydaybeauty.co.nz. Please put your name, and order number in the subject line to assist us with the process of replacing the missing item.

I’m a blogger, do you guys do collaborations?
Yes! Please contact Katrina on info@everydaybeauty.co.nz with the subject line ‘blogger collaboration’ to arrange the details.

Where do you deliver to?
We can deliver to any address within New Zealand.

Can items be delivered to a PO Box address?
Yes

How can I track my order?
You will receive a delivery dispatch email.

My order has not arrived after 4 working days, what should I do?
If you chose the track-and-trace shipping option be sure to follow the instructions in order to track the progress of your shipment.
If you are have not received your delivery after 4 working days, please email us with your name, order number and tracking number in the subject line, in order for us to assist you with the whereabouts of your delivery.
If your order is misplaced, lost or broken by our couriers, we will replace your product/s ordered ASAP. In this case please get in touch via our contact us page.
If your order has arrived and is damaged, we will ask you to provide photographs of your order. Please send these photographs to info@everydaybeauty.co.nz and place your name, order number and ‘broken product’ in the subject line.

Can we provide a special message to our loved ones with the parcel?
Yes, we can provide a handwritten message to the receiver. To do this, please comment in the ‘Delivery instructions’ comment box during the checkout process, along with any other delivery instructions.
Please write your special message in quotation marks. For example: Please include the message “Happy Birthday Sarah, from Louise xo”

When will my order be shipped?
All orders will be shipped within 24 hours of you placing your order.

Will a signature be needed for my delivery?
No

What if I am not home when my parcel is delivered?
Most of our parcels will be small enough to fit inside a mailbox if there is once. If not you will be left a note by the courier with instructions from your local courier office.

Can you deliver to a different address other than my billing address?
Yes, your parcel will be delivered to the delivery address, which can be a different address to your billing address. If you are shipping to a company address, please remember to specify which floor or level the delivery needs to be made to.

How do I track my order?
If you have chosen track-and-trace delivery method you will be able to trace you order after it has been shipped.
You will receive a confirmation email when your order has been placed, in order to receive this email you must enter your email address when placing your order.
You will then receive another email when you order has been shipped.
If you have chosen track-and-trace delivery method you can track you order by following this link https://www.nzpost.co.nz/tools/tracking

Why doesn’t my tracking code work?
Sometimes your tracking code may not become active until 48 hours after the delivery has been dispatched.
If your tracking details still do not work after this period, please email us on info@everydaybeauty.co.nz

How long will it take for my order to arrive?
Your order should arrive within 4 working days of confirmation. We use New Zealand Post for delivery.

What should I do if my item is faulty?
If you receive an item which is faulty we will do our best to resolve the issue. Please contact us on info@everydaybeauty.co.nz with you name, and order number in the subject line. Please attach a picture or two of the faults in order to assist us with this process.

What should I do if the item I received is incorrect?
If you have received incorrect product/s, we will do our best to resolve this issue. Please contact us on info@everydaybeauty.co.nz with your name and order number in the subject line.

What if the item I purchased is not the right size?
We aim to provide the best customer experience. Simply message us via our contact us page and we will arrange the right product to be sent to you.

What if I change my mind on my purchase?
We have a 10 day returns policy on our products, unless otherwise stated in the terms and conditions. If you decide you no longer want this product or would like to swap your product for another product, please contact us within the 10 day period.
You can contact us via our contact us page or by email.

Please note:
Beauty products must be returned to us in the condition which they were shipped. They must be sealed and unused with the original packaging in which it was received.
We currently do not accept any change of mind returns on Jewellery products due to health reasons. Items must be send via a trackable method.
Items will be returned at the cost of the buyer.
Everydaybeauty.co.nz do not take responsibility for any items which are lost in the returning process, this is why we request a trackable return method.
Once the item has been returned we will contact you via email to arrange a refund to your bank account.

Our return address:
Everyday Beauty
PO Box 271
Cambridge, 3450

Please note that the address is a PO Box and couriers will be unable to deliver your parcel.

Do I have to order online?
Yes, we are an online retailer only. Our payment terminal is secured by e-way payment processing system. Your details and payment will be safe and secure using this portal. If you would like to learn more about eway, follow this link to their website https://eway.io/nz

How can I pay for my order?
We accept Visa, Visa Debit, MasterCard, PayPal or a direct credit bank transfer.

What currencies can I use?
We only accept NZD.

How do I know that you have received my order?
Once you have placed your order, you will be send a confirmation email from Everyday Beauty. This can take up to 30 minutes to arrive in your inbox. This may be redirected to your junk mail, please ensure to check this if you haven’t received your email.

If this confirmation email doesn’t arrive, please contact us at info@everydaybeauty.co.nz

How do I delete an item from my shopping bag?
In the shopping bag view, click on the ‘x’ button on the far right of the column for that product, this will remove the item from your shopping bag.

How do I buy more than one of the same product?
In your shopping bag, the amount of each product you have in your cart will be listed under ‘Quantity’, if you wish to add or remove items, click the ‘+’ or ‘-’ buttons and click update. This will update the quantity depending on how many items you have added or removed.

How do I find more information about a product?
If you can’t find enough information about the product in the tabs next to ‘Product description’. Please be sure to contact us on info@everydaybeauty.co.nz and we will try give you more information.

I need some help with sizing, where can I get information?
Click here for our sizing guide or feel free to contact us.

Is you silver jewellery sterling silver?
We do not claim that any silver products are sterling silver. If you look under the ‘Product details’ tab, you will see the materials of each product listed.

Will the jewellery wear well in water?
We recommend for the preservation of your jewellery to avoid contact with chlorinated or sea water as the chemicals and minerals will tarnish the jewellery much faster.

Do I need to have an account to shop here?
No, you are able to checkout as a guest.

We recommend setting up an account so you don’t have to enter your details each time you shop with us.

What do I do if i have forgotten my password?
In the top right hand corner of your window, click login, this will take you to the ‘login’ screen, click the ‘forgot password’ link above the login button. This will redirect you to a page where you will be able to reset your password by entering your email address.

If you are still having trouble, contact us on info@everydaybeauty.co.nz

How do I change my email address?
Sign in to your account using the email it was created with, click on ‘Account information’ and ‘Change email address’. Change this to the email address you would like your account to be linked to and click ‘Save’.

How do I change my account details?
When you are logged in, in the top right hand corner of the window, click on your name, this will take you to your dashboard. From here, then click ‘Account settings’ where you are able to update any of your details, click ‘Save’ when complete.

I didn’t receive an order and/or shipping confirmation email, what should I do now?
Please check your junk email as our emails may have been directed there.

Otherwise contact us at info@everydaybeauty.co.nz so we can verify your order and resend your confirmation details to the correct account.